The new addition of Company Inbox is designed to deliver a better experience for users looking to engage with your company. A better user enquiry experience means more lead enquiries, more sales and more revenue for your business.
In the past, users often faced challenges when making an enquiry. These included:
Some users voiced concerns that their enquiries were not replied to quickly, or not at all. The new Company Inbox has one and two business day enquiry reminders, so messages without a response won’t be missed.
2. Enquiries in spam folders
Our users use a range of different emails, all with unique spam filters. If a user hasn't received communication from you before, your emails can often land in their spam folder. The Company Inbox ensures customers receive a reply 100% of the time.
Improvements for our clients listed on ArchiPro
As we learn about how the Company Inbox is leveraged by users, we’ll introduce more features so you can maximise the benefits of the ArchiPro platform.
Improvements for the end-user (enquirer)
The Company Inbox improves the experience for both our clients and our end users and creates a secure mail system for all correspondence.
Where do I find the ArchiPro Company Inbox?
You can find your Company Inbox at the top of your Professional Page. When new enquiries are received, they will appear here.
Features of the Inbox:
Can my colleagues access the Company Inbox?
All your staff can view the leads from one centralised platform, so you can be sure leads are replied to in a timely manner with the information they need to evaluate your goods and services.
How do I add team members so they can access Inbox?
Very shortly you’ll be able to set access permissions so each user’s access can be customised according to their role in your company.
How do I enable email notifications?
To enable email notifications for new enquiries you can set notifications under your company settings. Scroll down to “email direct enquiries” and add in the email address of the staff member who wants to receive notifications.
We've seen great results with the Enquiries Inbox already. All our enquiries are kept in the one place and we can be confident our responses aren't going to spam."’ - Christi & Giuseppe Carluccio from My-woodfiredoven
Lead contact details on request
Users of the ArchiPro platform are at various stages of their project. Some may be months away from being ready to speak with a product supplier or professional and simply require a price to understand how it fits within their project budget. Others may require additional product information like specs or drawings before they’re ready to engage over the phone. When a customer has been provided with all relevant information, they'll be in a great place to chat over the phone. At this point, we suggest asking them to share their details.
The benefit of this is that it means your sales conversations are pre-qualified, and you can share these leads with your sales team once you know a customer is sales ready. You will know your product and price is in line with their project, thereby improving the quality of sales conversations you're having via our platform.
We're working on the ability for a customer to choose when they share their contact details with you - which may be sooner in the conversation - but giving them this flexibility reflects how our end users and your customers want to use the platform.
If you have any further questions or product feedback, please reach out to your Client Manager, or to our Product Team at evan@archipro.co.nz.
With thanks,
ArchiPro