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Client Manager

Overview of the role:

The Client Manager role is vital to the overall success of the ArchiPro business. You are at the forefront of the 

business and responsible for managing the overall experience your clients have with ArchiPro. You will be responsible for managing a portfolio of clients, building a strong rapport and developing long-term relationships with them. Providing sound advice and direction for your clients to ensure they are able to achieve their business objectives through the use of the ArchiPro platform and supporting services. 

 

ArchiPro is a SaaS product so the Client Manager should have a good level of understanding for the digital landscape, have experience with websites in a Project Management capacity and show a strong level of interest for the ArchiPro platform both digitally and what it aims to achieve for the design and build industry in New Zealand. 

 

The Client Manager will provide support for the team’s Senior Client Manager and Client Partner, the two senior members of their team. They will manage the day to day workload of a Co-ordinator who is responsible for the seamless management of their clients’ content across the ArchiPro platform.

 

The Client Manager should be able to identify opportunities for new work with clients through working with them week to week, working with their Senior Client Manager on presenting new ideas and opportunities when identified.

 

As a Client Manager what are my core responsibilities:

  • Manage and be the main contact for your client portfolio having a strong understanding of the ArchiPro solution and what it can achieve for their business. 

  • Successfully onboard new clients to the ArchiPro platform, helping them to set-up their profiles, projects and business information, ensuring they are always getting the most out of being a part of the ArchiPro network, working in close communication with our sales team. 

  • Develop and build strong relationships with your clients, building trust and rapport - meeting with them regularly to ensure that ArchiPro is always top of mind. 

  • Identify new opportunities for activity with existing clients in your portfolio supporting your team by generating new revenue from these clients.

  • Ability to gain a thorough understanding of the client’s objectives throughout their membership term, including product launch dates, sale periods, shipment drops, key seasons etc, in order to brief their needs internally to the production team. 

  • Work with and support your Senior Client Manager to develop presentations and pitches that meet the needs of your clients.

  • Manage the annual Membership renewals of your client portfolio meeting or exceeding renewal KPIs. 

  • Provide regular reporting for clients on their ArchiPro activity, using these sessions to generate conversations around improving their presence on the platform and what other ways ArchiPro can add value to their business.

  • Manage projects for your clients with efficiency and collaboration working with your team and the wider ArchiPro business to a PRO standard.

 

What else do I do:

  • Develop collaborative and strategic relationships with your peers and Senior internal stakeholders.

  • Actively contribute to the ArchiPro company culture making an effort towards ensuring that ArchiPro  is the best place to work.

  • Help contribute to improving ArchiPro company processes, tools and initiatives to ensure that we’re always working in an effective and efficient capacity allowing us to deliver the best work for our clients.

  • Represent ArchiPro professionally and always to the highest standard, striving to deliver your best work with the clients’ and company’s best interests at heart.

Qualifications, skills & experience:

  • A minimum of 3 years client service background.

  • A minimum of 3 years project management skills. 

  • A minimum of 2 years digital understanding/experience (Websites, CMS, social media, Google Analytics).

  • Highly personable and confident.

  • Highly relational and relationship driven

  • Good commercial understanding.

  • Strong time management skills

  • Strong people management skills

Interested?

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