The quality nature of our tubs and the promise of after-sales service drew the customer to our product. Although they are on an island we do service runs to the island and have a good working relationship with the local pool company. The customer was working with variable timelines, ie they were unable to let me know when they wanted the tub on site, although they knew it was to be before Xmas. We managed to ship the tub to him on a palette so that it was on site when they needed it. 

The customer was concerned about noise as we were placing the tub adjacent to a bedroom. The concern was belayed with a two-speed pump that has been programmed to work only outside sleeping times and still maintains sanitation, filter, and heating requirements. We are able to offer the quietest tubs on the market as a bespoke setup but it wasn't required in this case.

The customer entertained the idea of placing the heater, pump, and filter 15 meters away from the tub to avoid noise transfer, which is possible but not as cost-effective as the current solution. 

The 5-foot size of the tub at 1600mm diameter is ideal for a small family although our range of sizes can cater for most situations including rugby teams.