Dormakaba Service
Our purpose reflects the contribution we make to society: we are where our communities come together - from locations across town to locations across the world. At schools and universities, in stadiums, airports, hospitals and workplaces.
We provide safety, security and sustainability, allowing people to move seamlessly and shape their lives the way they want.
The amount of detailed survey work carried out at the beginning of any relationship resulted in an accurate door asset register for all sites. This information is then compiled and cascaded through to produce simple, efficient service delivery to the nominated doors for both preventative and reactive works.
We have a total of 50 qualified engineers throughout our Auckland, Wellington and Christchurch regions, with the backup of a full support team.
Dormakaba New Zealand is a 24/7 operation after 4.30pm and before 7.30am the after-hours call centre will deploy our emergency after-hours team with the backup support of our field service manager to assist if required.
Rapid assistance
We provide quick, hassle-free support in case of malfunctions with our Rapid response team, given support via phone or onsite. We can now introduce our latest product to monitor the life cycle of a door (Entrivo) it will give live updates of status of door from low batteries to door in need of assistance.
High level of security
Through regular maintenance, we actively prevent possible malfunctions, downtimes and the resultant risks.
Increasing the value of your building
We make use of modern technology to maximize comfort, efficiency and sustainability.
Ongoing maintenance increases the longevity of your products and systems, saving you time and money.
Compliance
We provide competent support with fulfilling your obligations as a building operator. With an in house department and IQP personnel employed to look after your building act needs with in SS3/1 and SS3/2
Maximized customer satisfaction
We constantly refine our solutions and processes to ensure a smooth people flow and build a positive user experience.
