Ensura Building Services

Hey there! I’m Dughall, the owner of Ensura Building Services.

It’s great to have you here. Let me share with you the story of how this company came to be.

Throughout my career, I’ve been involved in various sales, marketing, and management roles within the building industry. But deep down, I always had the burning desire to own my own business. In 2013, I finally took the plunge and purchased my first business, selling kitchen sinks and appliances in Auckland and Northland. It was an exciting venture, and within just two years, I managed to double its sales. Eventually, I sold that business and set my sights on something new.

In my pursuit of growth and new challenges, I acquired ICF Fencing, a well-established residential fencing business based in Auckland. I saw enormous potential in this venture and was determined to take it to new heights. Since taking over in 2016, I’m proud to say that we’ve doubled the turnover and continue to thrive.

Alongside me on this journey is my business partner, Jeremy White. Jeremy and I have worked together in the past and decided to purchase Ensura from its original owners. It’s been quite the ride.

Jeremy has been an integral part of our success. While he now serves as a hands-off Director, he played a vital role in rebranding the business and implementing various systems. In his day job, he works as a Marketing Manager for a company that supplies products to the plumbing industry.

Let’s talk about the timeline of our company. We officially took over the reins of Ensura Building Services in August 2018. The following year, in 2019, we brought on an Estimator/Project Manager on board in Auckland, paving the way for our growth. However, our progress in 2020 was slightly hampered by the Covid lockdowns. Fortunately, a major weather event in Northland provided us with plenty of insurance work to keep us busy.

In 2021, we embarked on our most significant project yet, refurbishing the Distinction Hotel in Whangarei. This undertaking kept us occupied until late 2022. Additionally, we acquired Codlin Turner in Whangarei, which allowed us to dive back into residential alterations, including wheelchair-accessible bathrooms and similar projects. The year 2022 also brought us into the realm of commercial work, such as the extensive fire reinstatement of a petrol station in Kaikohe and assisting with the construction of the Whangarei Civic Centre.

Now, in 2023, we’ve hit the ground running with major weather events in Auckland. This has presented us with incredible growth opportunities, enabling us to assist insurance companies with numerous large flooding reinstatements. Our success has led us to open an office in Manukau, further expanding our reach.

One essential lesson we’ve learned along the way is that a strong company culture is the key to happiness for both our employees and customers. We firmly believe that if our staff members are happy, it reflects in their work and their interactions with our valued customers.

So, what makes us unique? Well, we stand out from other builders because we have the ability to handle multiple jobs simultaneously, regardless of their size. Whether it’s a small repair or a million-dollar project, we’re equipped to tackle it all. At any given time, we’re running around 50-60 jobs, showcasing our versatility and dedication to meeting our clients’ needs.

But it’s not all work and no play! Our team loves to blow off some steam and bond through various activities. From unforgettable Vegas nights to fancy dress lawn bowls, golf days, and “night at the races” theme nights, we always find ways to have fun together.

Thank you for taking the time to get to know us better. We’re thrilled to have you join us on this incredible journey of building dreams, one project at a time.

Trust

It is vital to us that we gain the trust of those that we work alongside. We act with integrity and prove ourselves to be open, honest and reliable.

Honesty

We have a reputation for being true to our words and actions. We assure you can trust us to deliver what we promise.

Teamwork

Togetherness makes us stronger. We believe that extraordinary homes are built when trade professionals collaborate as a team, all committed to creating your dream home.

Customer Satisfaction

We listen and understand your needs and requirements. We will deliver exactly what you expect.

Integrity

We have strong work ethics and believe in honesty and trust. We are reliable and deliver what we promise.

Renovate

Every renovation is different. Working with existing houses, differing objectives, diverse owners and a range of style choices mean that every project is a one off experience.

Our experience with insurance repairs has taught us to prioritise people and the importance of clear, concise and accurate information. It’s vital for us to have a clear understanding of your vision and for you to have confidence that we’re on track to deliver it.

It’s vital for us to have a clear understanding of your vision.

That means that at the end of the project you’ll be left with an outstanding building result, good memories and no surprises.

Repair

We’ve been operating in the insurance repairs industry for over 10 years. We have an excellent reputation and are well respected for our service and expertise.

We work closely with loss adjusting firms and insurance companies on all kinds of insurance reinstatement work from small repairs through to full house rebuilds.

We have an excellent reputation.

It’s likely that you’re reading this because you’ve recently made a claim with your insurer and they have contacted us. If that is true the information below will give you a little bit more understanding of how the insurance process works.

• The insurance company or loss adjusting firm contacts us with a scope of the damage at your property
• Depending of the size and complexity of the job we may have provided a price to the insurance company from photos and scope that they have provided
  • If the job is too large or complex, it is likely that we will need to come out to site to view the damage first hand and then provide a quote and report back to the insurance company.
  • Depending on the value of the job, the insurance company may ask two or more building companies to provide a quote.
• The insurance company then either accepts or declines your claim based on their assessment of the information presented.  This will be based on the particulars of what your insurance policy covers.
• We get appointed as the builder once the claim is accepted.  Once we are notified by the insurance company we will get in contact with you directly to arrange payment of your excess.
• Once we have received your excess payment we will contact you again to discuss the authorised scope of work and to start organising what needs to happen (materials, labour, subtrades etc).
  • The amount of organisation that is required and the lead time to complete the job will depend on the size of the job.
  • If there are other building works that you’ve been considering that aren’t related to your insurance work then this stage in the process is a good time to mention it.  We’ll give you a free quote directly and can get this work done at the same time while we’re on site.  If this work goes ahead we’ll invoice you for it separately.
• The quote that we’ve provided to the insurance company includes all of the subtrades that are required (e.g. plumber, electrician, painter etc) so we’ll project manage the job on your behalf until it is completed.
• Once the work is done, we’ll confirm with you that you’re happy and then.

Maintain

We’re a preferred building contractor for a number of large enterprise and government funded organisations.

We provide a range of services from building and construction to project management services to ensure continuity for these customers. We also provide building services to a number of residential property management companies.

We can make your life easy.

Regardless of your maintenance requirements, the structure of our business provides the agility required to respond quickly to urgent maintenance issues.

Whether it is repairs required between tenancies, work required to satisfy real estate settlement conditions, or a large portfolio of properties that requires regular programmed maintenance , we can make your life easy.

New Builds

Sometimes it is better to build from scratch. It removes the restraints of renovating an existing building and leaves you with a blank piece of paper to start dreaming with.

Building from scratch

If you’re considering building, we can help bring your ideas to life through our network of partners.

From ideas through planning to construction, whether it’s an investment property or your dream home, we can help.

Does your home need a Renovation or Repair?

• We are an accredited repairer with all insurance companies
• We provide a fast & timely service with a free initial consult
• We cover all aspects of the repair from roofing to flooring

Do You Want To Create a More Comfortable Home For You And Your Family?

Have you decided to renovate, but don’t know where to start?

You have come to the right place!

We understand that renovating a home can be a big investment, and that’s why we do everything we can to ensure it’s done right. The expert team here at Ensura Building Services can answer all of your questions, and help you put together a plan of action.

We specialise in home renovation and repairs, and this means we use the best materials and practices possible. We pride ourselves on delivering quality that doesn’t cost you the earth.

If you want to learn more, feel free to get in touch with our team here for a free consult.

Bringing Life to Your Dream Home, One Nail at a Time

We’re thrilled you stumbled upon our little corner of the internet.

If you’re looking to transform your home into a cosy haven or need some repairs to keep everything shipshape, you’ve come to the right place.

At Ensura, we’re not just about hammers and nails; we’re about making your house feel like a true reflection of you.

We’re a team of passionate renovation enthusiasts who eat, sleep, and breathe all things home improvement.

With years of experience under our tool belts, we’ve seen it all – from outdated kitchens that could use a fresh, modern touch to bathroom makeovers that make you feel like you’ve stepped into a spa.

Let’s be honest: home renovations can be nerve-wracking.

But fear not, dear homeowner, because we’re here to make the process as seamless and enjoyable as possible.

From the moment you reach out to us, we’ll listen to your ideas, dreams, and even those Pinterest boards you’ve been secretly curating.

We want to understand your vision and transform it into a reality that surpasses your expectations.

No cookie-cutter solutions here!

We believe in personalised service tailored to your unique style, preferences, and budget.

Our team of skilled craftsmen and designers will work closely with you, ensuring that every detail aligns with your vision. 

Whether it’s a small repair job or a full-blown renovation, we’re up for the challenge.

Does your home need an Insurance Repair?

• We are an accredited repairer with all insurance companies
• We provide a fast & timely service with a free initial consult
• We cover all aspects of the repair from roofing to flooring

Insurance Repairs Can Be Tough – We’re Here To Help

We’ve been operating in the insurance repairs industry for over 10 years. We have an excellent reputation and are well respected for our service and expertise.

To speed up your repairs make sure you have your insurance claim number. All insurers will give you this once you have submitted your claim.

We have written the full insurance process below and have added some FAQs

What is a Loss Adjustor?
- A person who inspects damage to property, vehicles, or equipment. determine the cause of the damage. Assess what the insurance policy covers. estimate the cost of repair or replacement.

What’s a reasonable timeframe for my insurance claim project?
- It depends on the extent of damage and the scope of work to remediate.

What happens if my house gets flooded again before the original work has been completed?
- You will need to lodge another claim with your insurance company

What can I do if my home is unlivable now?
- Discuss with your insurance company what alternative accommodations are available in your insurance policy.

Who moves my furniture during an insurance reinstatement?
- It depends on the type of insurance cover you have. The owner usually removes furniture if it is to be kept on site, But some have coverage in their insurance to have professional furniture movers collect the furniture and store it off-site.