I rarely leave reviews but felt compelled to send a shout out to David for assisting me and walking me through an issue I had with my gas fireplace. He was patient and very helpful. I couldn’t commend him more highly.

Gary and the team went above and beyond in showing me the best ways to generate to best heat from my fire! He was more than happy to bring out a couple of spare parts and nothing was too much trouble could not recommend more highly!

Thankyou Brent and Sam for going above and beyond to rectify an installation that had been done incorrectly (and dangerously).
They were polite, extremely easy to deal with, prompt, and I was impressed with their product knowledge.
They attended once to assess the situation, and again to rectify it.
(A 3 hour round trip each time).
Brent liased directly with my builder to rectify the situation.
I would highly recommend this company for their attention to detail and caring approach.

Brent provided incredible service. Came to our house to find out the fireplace hadn’t been installed properly causing smoke in the room. Fixed the problem and we are LOVING the Kemlan celestial 900. Thank you Brent!

I have a VisionLine Fire Pit that is easily the best fire pit I have used. The efficiency of the unit is amazing with virtually no ash after multiple fires. I am in a seaside location so contacted Jetmaster Heat & Glo to source a cover to protect it from salt spray and they were extremely helpful. Very happy with the service.

A big thank you to the amazing staff at Jetmaster in Richmond for looking after me.
Not only did they save me money by not making me buy a new fire screen as they said they could fix it, they didn't even charge me for the service.This does not happen often but when it does it certainly brightens up your day, especially in these crazy times.
So thanks again it was much appreciated.

Excellent sevice, warm and inviting place . And i enjoyed the mintie lollies they had for customers.weve ordered the classic with the chrome and white richmond mantle, black granite hearth, and the fire in the pic with mirror reflectors.

If you are looking for heating solutions the range is amazing. We thought we had our measurements right but need to confirm before to make sure we get the right one. They can get someone to do it for you but my husband is a bit of a DYI man. Lol

We had an issue with our 7 yo Quadrafire (which we didn't buy through them) and Ash and Gary at Jetmaster were absolutely fantastic. Honestly I can't recall getting better service anywhere. They know their product, moved on our issue very quickly and sorted things out well beyond what we were expecting. Can't recommend the team at Jetmaster highly enough.