We would just like to express our thanks for the exceptional service we have received from the team at Living Flame. From the outset we received professional, informative advice which enabled our selection of one of your fireplaces extremely easy.
We have just had the fireplace installed and were very happy to receive a "once over" safety inspection of the unit once it was installed. Your customer service is second to none, your staff friendly and helpful and the product itself is both beautiful and efficient. We can't praise your company enough, and were even offered a refund of the excess flue requirements that we had originally pruchased...
Thank you again for superior service and an all round great experience, and we will actively promote Living Flame products to all of our friends.

Our office have been dealing with you for three fires in a house at Herne Bay Road.
your service, attention to detail and drawing packages have all been outstanding. Based on this experience we look forward to designing many more gas fires with your company. 
We will be putting the Herne Bay Road fireplaces out to tender on Wednesday afternoon as a NTT (Notice to tenderer's).

I wish to convey my gratitude for the outstanding customer service experience that you have provided with the purchase of our new fireplace. Put simply you have been an absolute delight to deal with. Your communication and technical knowledge is outstanding and your willingness to liaise on the technical aspects of the installation with my cabinet makers and a qualified tradesmen to ensure a seamless installation was superb. You are an absolute credit to the company and have provided me with one of the best customer experiences I can remember in many years.. My simple rule in business is….……always give people more than they expect to get! You gave it all.