Amazing customer care team. They went above and beyond when our filter system needed an emergency part between Christmas and new year as local dealers were closed for two weeks. The knowledgable team instructed us how to control the problem when they were sending the parts with express courier. They followed up to make sure the parts are received and issue is resolved. The filter system itself is perfect and sorted the black flakes in our water but on top of that, the care and support we received from Puretec team was exceptional

I had a fantastic experience with Puretec's customer service team. They were incredibly helpful in assisting me in identifying and resolving the issue I was facing with low water flow in my system. They pinpoint the problem and provide guidance on the necessary replacement parts. Their knowledge, patience, and willingness to ensure I had all the information I needed was greatly appreciated. Thank you, Puretec, for your outstanding support. Your dedication to customer satisfaction truly sets you apart.

I had the pleasure in dealing with a professional company for a change, their service is faultless and commitment to their clients outstanding. They delivered a new infrared light for our water purification system that had failed, no questions asked and perfect delivery time.

Exceptional customer service - This review is primarily for outstanding customer service. Beyond expectatins. In searching for a replacement water filters for our zip tap, Puretec delivered in all areas. Filters arrived within 24 hours and when there was a problem, were replaced again within 24 hours. Much less expensive than the Zip version. 

As well, the service department were amazing with their help and follow through. Thank you!

We got the Elite Tripla tap around 9 months ago and it is stunning. Very sturdy, sleek and sophisticated. We found the customer service to be very quick and responsive, we were very surprised and taken back at how lovely and helpful the team at Puretec were. They are a lovely company with lovely products and we are loving using our tap. 

We've retained Puretec as our filter supplier for a number of years, and we won't be changing. The team at Puretec have been really great in helping us achieve excellent outcomes for our customers. 

As a rainwater tank manufacturer and installer, we go to great lengths to ensure service is a priority. This is why we do not import cheap products from overseas. We chose to work specifically with Puretec because the service backing up an unparalleled product is second to none. 

Products that are cheap are a dime dozen, but quality products that are fair value for money, with an Australian call centre, with back up face-to-face, and a friendly team that go the extra mile make this a combination we won't be able to get elsewhere. Partnering with businesses similar to ours makes our job of delivering a full service quality package, easier, and in turn, more valuable. 

Great product - has helped my kids eczema and completely changed our drinking water. After 5 years of solid use our casing cracked, when I enquired about how to buy new cases the lovely Kaye at customer service resupplied new cases for free. Great company! 

I bought a G13 for whole house, it's perfect filtration system as I got the water tested by Sonic before and after installation. 

We live in country side and rely on rainwater, our water had some issues but after installation of the filter it was completely fine and clean for drinking. 

I used a Puretec G6 for my new home. I like the fact that it is an Australian built unit & found their staff very helpful & professional. 

The unit is compact & has a great finish. The hinged cover gives easy access & makes a very tidy installation. 

I believe Puretec to be an excellent company to deal with, in as much as supplying an outstanding product, great communication with enquiries and technical information and an ethic that leads them to "do the right thing". As a Process Control & instrumentation Tech for many years around Australia, I have found their support & commitment invaluable. 

Puretec are Australia's best in water filtration. With the most logically built and down to earth website to help you select the right product and if you are in any doubt a personal assistant is only a phone call away to take you to the right solution. What's more when selecteed goods are delivered quickly with full full communication and tracking and once you haver them you are covered by a no quibbles warranty. Couldn't wish for more and all at a fair price.