Puretec

About

With more than 30 years in the water filtration industry, Puretec remains a family-owned, family-run company with an unrivalled reputation for quality, innovation, and reliability. Puretec manufactures innovative solutions to achieve the best possible outcome for all your water filtration needs.

Our Vision

To be the world’s best water purification manufacturer. The best means, providing: Outstanding quality and value, leading innovation and continuous improvement, ‘Wow’ customer service and the Largest range through authorised distributors.

Mission Statement

At Puretec we're creating a powerful brand by manufacturing an extensive range of top-quality, innovative, water purification products. We try harder to exceed customers' expectations every time, providing solutions and ensuring a simple, consistent and easy customer experience.

Puretec builds lasting relationships through living our core values, and being equally committed to its customers, employees, suppliers, shareholders, the environment, and the community. This is 'perfecting water'.

Our Values

Puretec’s values of positivity, humility and motivated loyal team players are not just sign writing on the wall, they are something we live and breathe.

Discover Puretec

Testimonials

Amazing customer care team. They went above and beyond when our filter system needed an emergency part between Christmas and new year as local dealers were closed for two weeks. The knowledgable team instructed us how to control the problem when they were sending the parts with express courier. They followed up to make sure the parts are received and issue is resolved. The filter system itself is perfect and sorted the black flakes in our water but on top of that, the care and support we received from Puretec team was exceptional

Niloo Jalalian

Very Happy with customer service when filter developed a small leak. Katie handled my problem expertly and professionally. Supplied part free of charge and sent to me via mail which arrived the next day. Excellent result. Well done Puretec.

John Hoole

I had a problem with my water softener. Unfortunately, for me it was out of warranty by 3 years, but i had no one else i could call to find out how to fix it so i called the supplier Puretec and told them what the softener was doing, and they asked for photos which i sent and was told it looked like a service problem which should have been done every 2 years. That simply slipped my mind now the service kit is well over $400, And to my surprise they sent me out a new kit and also arranged a plumber to install it for me free of charge. WOW who does that these days. Puretec does at least for me they did, I'm so grateful how they looked after me after the warranty had expired.

Hugo Maiolo

I had a fantastic experience with Puretec's customer service team. They were incredibly helpful in assisting me in identifying and resolving the issue I was facing with low water flow in my system. They pinpoint the problem and provide guidance on the necessary replacement parts. Their knowledge, patience, and willingness to ensure I had all the information I needed was greatly appreciated. Thank you, Puretec, for your outstanding support. Your dedication to customer satisfaction truly sets you apart.

Carmelo Tilaro

I had the pleasure in dealing with a professional company for a change, their service is faultless and commitment to their clients outstanding. They delivered a new infrared light for our water purification system that had failed, no questions asked and perfect delivery time.

Luis Perez