Tile Depot

Why Choose Us

• An unrivalled range of over 1000 products with huge stock holdings at our central warehouse
• Friendly, experienced and knowledgeable staff
• 13 huge showrooms with inspirational displays. We also have a network of resellers in Kerikeri, Gisborne, Nelson, Christchurch & Dunedin. 
• 2020 marked 25 years since we began with one small store in Auckland. 
• We are the only tile company in NZ to gain Consumer Trusted Accreditation.
• 2020 we won the Readers Digest Tiling Stores Quality Service Award as voted by NZers
• Member of the NZGreen Building Council
• Lifemark Accredited Partner with an ever-changing range of Lifemark approved tiles and SPC flooring
• 2020 we joined the Trees That Count Program helping to fund trees for community planting programs.
• We have a 10-year warranty on our tiles

How long will it take for my delivery to arrive?

Online orders will be dispatched on next available freight. This will usually be within 48 hours, weekday dispatch only. We use third-party freight providers and will send you consignment details on dispatch to allow you to track and trace. Most North Island freight will be delivered within 2 days of dispatch and South island 3- 5 days depending on location. Most freight companies will not hand unload so pallets will be trolley jacked onto the ground and the customer is responsible for getting goods undercover or inside.

Can I collect my order from a Tile Depot Store?

On delivery, verify that the goods are as selected and that the shade, sizing and grading are acceptable. Claims regarding these items cannot be accepted after fixing. Please read ‘International Tile Standards’ for more information on what to expect from ceramic and porcelain tiles.

Avoid shipping costs and pick up your order from your nearest North Island Tile Depot store. Simply buy online and select the Free pick up in store option. All orders are dispatched from our Auckland distribution centre so will usually be available 24-48 hours from ordering, depending on freight cut off times and weekend orders will be processed Monday. For Tile Depot Queenstown additional freight will be charged at check out.

If I ship the order what do we do about damaged goods?

We have stores in most major cities throughout the North Island. Visit your local store for local advice and to see our full product range. We do have re-sellers in, Nelson, Christchurch and Dunedin so orders can be arranged through these stores, making allowance for the additional freight expenses.

Can I cancel my order?

Simple, if you discover any damages within 72 hours of receiving goods, please notify your nearest store and we will arrange for replacements to be sent at our expense.  We may ask for photos for insurance purposes.

What if I don't like the tiles? Can I return them?

If you are unhappy with the tile you have selected you may return your order, however, a 20% handling fee applies to all returns. We will credit only full, unopened boxes returned to our East Tamaki (Auckland) distribution centre within 14 days of purchase provided they are in a saleable condition and accompanied by the original purchase invoice. The freight cost of returning the goods is at the customer's expense. End of lines and specially priced items are not returnable.

What if I buy too many tiles?

It is important that you keep some spare tiles as they are your only means of repairing damaged tiles or where rooms or appliances have been altered. The firing process during manufacturing causes colour shading and or sizes to vary with every batch so the odds of finding an identical replacement at a later date are virtually nil.

What if I need to amend/make additions to my order?

Please ensure that you have ordered the correct amount of tiles you require, any additions, or amendments will be subject to the minimum delivery charge due to freight costs once the order has been processed. We cannot guarantee we will have stock of the same batch as your original purchase or even the same tile gave the frequency with which tile ranges change.

How do I know which glues and Grouts to use?

There are so many factors that affect which Glues and Grouts you should be using that the safest option is to contact us for advice and a quotation. We will provide a recommendation that considers the floor surface (i.e. timber or concrete), flexibility and waterproofing issue.