Had an excellent experience with West Elm Bondi Junction. The staff were very friendly and helpful. We opted to assemble ourselves and the instructions were clear. Great product.
Additionally, the delivery company they used (ANC) was faultless with great tracking, easy to deal with customer support, and professional service.

I saw some side tables I liked in their window but couldn't buy online. Availability uncertain. I phoned them and was able to purchase via the phone. When pick up became a problem they arranged a great price for delivery. Arrived in great shape. Really fantastic service. I rang to thank them in person but they deserve wider recognition for going above and beyond.

Seems like I am in the minority but i have never had a problem with their products or delivery. They have always been great quality and fair pricing. As an interior designer I find what you see is what you get with their products online. Having said that I know during and post covid their were major delays. I havent had to return anything so can't speak on that. They often have products you cant find anywhere else in sydney which i love

My boyfriend and I were shopping for furniture, and walked into West Elm and were kindly greeted and helped throughout the whole process by Susan. She put up with our indecisive-ness, and put together a floor plan and collage of all the pieces we were considering to see them together.
She was so very helpful - thank you Susan!!

I ordered my product from West Elm Bondi Junction. It was super easy and the next day I received a text from the delivery company asking when I’d like it delivered. My delivery arrived today after a reminder yesterday with a 3 hour window. Also I received a 30min heads-up. I love my product and the delivery was exceptional. ⭐️⭐️⭐️⭐️⭐️

I ordered a dining table online during this second lockdown and from start to finish the process was smooth and professional. All the staff I was in contact with over the phone were so lovely and so helpful. The delivery was on time and the guys were great! Even when it came to a partial delivery refund (due to Covid restrictions they couldn't assemble it for me) it was quick and the manager was just great! I can see that the staff at West Elm is working v hard behind the scenes to deliver the best service to us on each purchase - really appreciate it!

I just want to share what a great experience I have had with this store on multiple occasions. We've bought so many items for our new home here and when I had a problem, the store bent over backwards to help. Kate was really amazing with my return too. I will always buy from this branch in future, even over the phone rather than ordering online. A great experience every time.