Understanding and aligning with the client's vision
The foundation of a successful home construction project lies in the initial steps taken to understand and align with the client's vision. Mainwaring stresses the importance of a close working relationship from the very beginning.
“We work closely with our clients from initial discussion and throughout the build to ensure the clients understand their options in building their future home. This includes discussing different materials and finishes, and a range of bespoke items that can be custom-made to provide a uniqueness to their home.”
What sets this approach apart is the commitment to open communication. Clients are not just presented with options; they are actively involved in decision-making. The contractor should ensure that clients are well informed about the implications of their choices, providing a comprehensive understanding of how each decision contributes to the overall vision for their future home.
Project timelines
The construction process is often perceived as a race against time, but Mainwaring advocates for a balanced approach that prioritises both timelines and quality.
“We pride ourselves on quality, and our timelines reflect that; where possible we will provide a timeline for the build that represents our expectations of providing a quality home, this may factor in additional time over the winter period due to weather delays.”
Having a projected timeline from the contractor reflects a commitment to delivering a high-quality home. To mitigate the impact of unforeseen challenges, Turbine Residential has a substantial team of builders.
“This means there are always team members available to build our clients' homes and if issues like bad weather arise we can reassess and put more builders on the project to shorten any delays.”
Successful collaboration: from ideas to reality
A recent project by Turbine Residential, Aranui Rd, serves as a shining example of how client ideas can be seamlessly translated into reality. The home, cleverly crafted from James Hardie board and concrete cinder blocks, boasts a range of intricate details that reflect the unique vision of the client. From a raked ceiling in the centre pavilion to skylights throughout, every aspect of the design was brought to life with meticulous attention to detail.
The success of this project underscores the importance of a collaborative and transparent relationship between the client and the contractor. It showcases how a skilled contractor can work in tandem with the architect to not only meet but exceed client expectations.
The home’s impeccable build quality was recognised this year when it won the 2023 Master Builders Gold - Altus Window System New Home $750-$1 million category.
Transparent communication channels
Effective communication is the linchpin of a successful construction project. Transparency and effective communication between contractors, architects and clients is crucial for the smooth delivery of any project.
Despite having a large team of builders, Turbine Residential recognises the importance of maintaining open channels of communication with clients, which is why they have a dedicated team in the office readily available via phone or email to address any questions or concerns that may arise during the construction process.
“We have face-to-face meetings to discuss client expectations and selections. We also have an online portal for clients to review the plan and progress payments so visibility is key.”
This commitment to transparency ensures that clients are not left in the dark and can actively participate in the evolution of their dream home.
Handling unforeseen challenges and changes
In the dynamic environment of construction, unforeseen challenges are par for the course. The key lies in how these challenges are managed and communicated with the client. Mainwaring emphasises a proactive approach to addressing any unexpected issues that may arise during the construction phase.
“Some challenges or changes are small and can be completed without any impact to the programme. If there is an impact to the programme we will work with the client to keep them informed on what this may mean for their project and provide any solutions to keep up momentum where possible.”
Budgeting and cost management for client satisfaction
One of the most critical aspects of any construction project is budgeting and cost management. Collaborating closely with clients to understand their expected budgets involves working with a network of loyal sub-trades to secure the best prices for materials and selections chosen by the client.
“During the build, we track all costs with our internal system and keep the client informed if they make any changes to the scope, and what impact that would have on the budget.”
This transparency ensures clients are well informed about the financial implications of their decisions, empowering them to make informed choices throughout the construction process.
Comprehensive warranties and post-construction support
The peace of mind that comes with a comprehensive warranty is invaluable in the realm of home construction. Turbine Residential proudly offers a 10-year Master Builders Guarantee, providing extensive coverage that includes loss of deposit, non-completion, and structural defects, as well as guarantees on workmanship and materials.
Post-construction, the commitment to client satisfaction doesn't waver. Mainwaring says Turbine Residential is dedicated to addressing any issues that may arise after the completion of the project promptly. This unwavering commitment to quality and customer service ensures that clients can enjoy their new home with confidence, knowing that any post-construction concerns will be addressed promptly and professionally.
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